Common Questions
and Answers

• Is the GoldXpress Pack Free?
  Yes. The GoldXpress Pack is absolutely free upon your request. There is no obligation once you receive your gold recycling kit.
• How do I use the GoldXpress Pack?
  Your GoldXpress Pack will arrive at the address you have provided in a standard business envelope. It includes three components: Your custom, bar-coded receipt form that tells us where to send your check and provides you with other useful information A thick (6mil) polymer bag to safely hold your scrap gold An envelope in which you can mail the receipt form and bag All you need to do is fill out the form, put your gold items in the bag, put the form and bag in the envelope and put it in the mail. Postage and insurance* are covered by us.
• Is the GoldXpress Pack easy to use?
  You bet! All you need to do is fill out the form, put your gold items in the bag, put the form and bag in the sturdy and secure Mailing Envelope and drop it in the mail. We've even prepaid the postage and self-insured the GoldXpress Pack*, making the entire process a snap.
• Is the GoldXpress Pack insured if it gets lost?
  Absolutely! Each customer's GoldXpress Pack is insured while traveling via FedEx and while in our custody. We've gone to great lengths to develop the most secure and comprehensive gold mailing kit on the market today. Your Gold4Dollars is automatically insured up to $1,000 in the event of loss or damage.** If you believe your gold is worth more than $1,000, you may obtain your own insurance from a list of approved providers. In the event, you obtain your own insurance and accept our offer, we will reimburse you for the additional insurance cost. For a list of approved providers please call, 1.855.748.6008.
• You state '24 Hour' payment. What do you mean?
  We mean that upon arrival of your Gold4Dollars, the processing and issuing of a check will be completed within 24 hours. Keep in mind that the GoldXpress Pack will be traveling to us via First Class US Mail, which could take up to 7 business days or more, depending upon where you live. And it could take a similar amount of time for our payment check to travel back to you.
• How do I know you received my GoldXpress Pack?
  After about 7 business days from the time you send in your GoldXpress Pack, we invite you to phone our Customer Assistance number at 1.855.748.6008 for a status lookup in our computer tracking system. You may also track your shipment using our online tracking system.
• Where will I get the most cash?
  It's simple: GoldXpress Pack recycles to a large, global pool of competing gold buyers, so we can offer you the best prices. Pawn shops deal with just a few local customers, which means less cash for you.
• What if I am not satisfied with your payment amount?
  If for any reason you are not happy with our payment for your recycled gold material, you are invited to receive your material back insured* at our expense. We simply ask that you return our check pursuant to the terms of the Gold4Dollars.com Terms & Conditions.*
• I'm still not sure! Can you contact me before issuing my check?
  Yes! We would be happy to phone you and describe your pending payment amount for your authorization. We simply ask that you write "Please Call With Quote" on the receipt that is included with your shipment.
• What if the Gold4Dollars is too small to hold all of my items?
  Many consumers and jewellers have a quantity of scrap gold that is too much to fit inside our Gold4Dollars. If this is your situation, simply call our Customer Assistance number at 1.855.748.6008 and request a GoldXpress Pack, which is much larger than a Gold4Dollars. You will have to prepay the postage and insurance with a GoldXpress Pack.
• Can I use my own packaging?
  Yes. In fact this will speed up the process, because you won't have to wait for our GoldXpress Pack. Learn how to ship your items without a GoldXpress Pack.
• What if I'm not sure something is made of gold?
  You can send us any items that look like they are gold. Our staff will determine whether they are actually gold and pay accordingly. If the items are not gold, they will be computed as gold-filled material and yield fractional amounts, which you will also be paid for. Please do not include anything you know is costume or gold plated.